Choosing a New Washing Machine? Here's What You Need to Know About Shopping at AO

If you are looking for some brand new smart tech, tv’s washing machines, fridges, ovens or consoles you can get saving with our AO.com voucher codes to make sure that they don’t cost the world. AO is passionate about all things tech with 1000s of products to choose from and a team that can help you choose and install the products you need and love to make your life that little bit easier. When your washing machine breaks, you might be dreading the thought of paying for a new one and getting rid of the old one. Well when you shop at AO not only can you shop the best branded items at the best prices, you can also get them delivered for free and have the old one taken away absolutely hassle free. With its massive online store and some select physical stores, you can choose the very best coffee machine, toaster or American fridge freezer to suit you. To help you get to know AO a bit better we have put together a full FAQ guide to everything that AO has to offer from their products to their extra services as well as tips  for placing your order and how to find the AO outlet to bag yourself a discount on the appliances you want.  

Placing Your Order 

Want to know the ins and outs of placing and paying for your order with AO? Here are some much needed FAQs 

Can I Cancel my AO Order Before Delivery?

AO have an 100 day free returns policy so if for any reason, you’d like to cancel your order after your item has been delivered, all you need to do is fill out a cancellation form with your order number, name and details and a member of the team will be in touch with you within 24 hours. When it comes to canceling your order before delivery, if you have ordered any kitchen appliance or a selected TV, audio or computing product, you can cancel your order before it gets delivered. If you have ordered any other product that is TV and entertainment, computing, smart tech, gardening or DIY, you can’t cancel it after your order has been confirmed. However you can refuse your delivery or accept it and arrange a collection which are both absolutely free. 

Can You pay with PayPal on AO?

When you’ve chosen your favourite piece of tech or much needed kitchen appliance, AO has lots of ways that you can pay for it whether you’d prefer to just pay with your visa or debit card straight away, pay with AO finance or use PayPal. Payal is a great way to pay for your order as it adds an extra level of security for fraud prevention and makes sure that all your money is safe. 

Do AO Gave a Live Chat?

Live ​chat is a great way to get in touch with AO for a no hassle speedy resolution to your problem or answer to your query. All you need to do is look for the chat icon in the bottom right hand corner of the screen to speak to the AO assistant. You can type in your query or choose from the options to narrow down exactly what you need help with and where to get it.

AO Services 

Find out exactly what services you can get when you choose AO for your new appliances with these FAQs:  

Does AO.com do Washing Machine Installation?

Yes , if you’d like the AO team to deliver your machine and install it as well, they can set it up from just £10. They will get your new washing machine unpacked, plugged in and connected to a water supply. They will also run a cycle test just to make sure your new machine is in perfect working order and even take away your old one with their recycling service if you want to dispose of it quickly and easily. 

Does AO Collect American Fridge Freezers?

AO have a collection service that makes it hassle free to dispose of your old appliances by recycling them. For an American style fridge freezer or chest freezer this will cost around £35. All you need to do is enter your postcode to calculate the collection fee, add this to your basket and choose a collection date that works for you. Make sure that your fridge freezer is completely empty and fully defrosted before collection. 

How to use AO Order Tracking?

If you are replacing a  broken appliance, you will be desperate to get it delivered and up and running. Luckily once you have placed your order you can use ‘My Account’ to manage your order and see when your delivery is going to arrive at your door and change your delivery date if it is not convenient for you anymore. Head over to the track your order page where if you enter your order number and postcode you can find out exactly what stage your order is at. If you download the My AO app you can follow your order and check its status from wherever you are with your mobile.

Does AO Have an Outlet?

If one website wasn’t enough, they also have an AO ebay outlet store stocked with thousands of electrical items and appliances. Here you can enjoy brand new  products cheaper than on the main site and what’s more you can get everything with free delivery. Shop with confidence as with the ebay outlet you are protected with the money back guarantee to get a full refund if you don’t receive your item for any reason. 

How do I Claim Warranty on AO?  

Each item you buy from AO will typically have 1 years warranty that covers it for parts and labour. You may find that some products even have 2, 5 or even 10 years warranty that is given by the individual manufacturer. To use it you may need to register your item and contact the brand whether it be Samsung, Bosch, LG or any other. Alternatively you can take out AO care to protect your appliances and get immediate cover, breakdown protection, unlimited callouts and a replacement appliance if yours can’t be repaired. 

Extra AO FAQs 

Can you go into store to browse AO items? Find out below with some more AO FAQs:

Will AO.com Sell PS5?

When the Playstation 5 is in stock, you can find it on the AO website along with accessories like controllers and headsets, the latest games and vouchers for the Playstation store. Keep up to date with Playstation releases through AO’s social media accounts to know exactly when new consoles will be going live to purchase. 

Does AO.com Have Stores?

AO is mainly an online based retailer however inside some Tesco stores you will find an AO store so that you can check out kitchen appliances, speakers and more in person. When you shop in store you can enjoy all of the same benefits of shopping online including the price promise. You can find these stores in Manchester, Gatwick, Stevenage, Leeds and Liverpool, just check out the store locator to find your nearest AO as well as a bit of information about each one and how to get there. 

Now that you are fully clued up on everything you need to know about AO.com’s services, ordering essentials and stock, head over to the AO.com voucher codes page where you can find the very latest codes and deals that will grab you a bargain on your home appliances order. Or if you are looking for the best place to get your car serviced, look no further than our previous Protyres blog.

By Sophie Watson, 23rd August 2021