Top 20 Questions: Frequently Asked Questions about Shopping Pretty Little Thing

Shopping Pretty Little Thing means fast, trend setting fashion always at affordable prices. However there are always more ways to make the most out of your order and save some extra pennies on your purchases. Whether it be through a Pretty Little Thing voucher code, royalty delivery, verifying your student status for a handy student discount or earning yourself some extra money through PLT and scoring yourself some gifted get-up. We have put together answers to your top 20 frequently asked questions about Pretty Little Thing with everything from placing and tracking your order, finding and using those all important Pretty Little Thing discounts, getting to know the PLT clothing ranges and much more. 

Shopping Pretty Little Thing 

Want to know the basics about shopping online with Pretty Little Thing? If you are new to the website here are some FAQs on what you can do once you’ve placed your order: 

1. Where is my Pretty Little Thing Order?

To find your parcel, just click ‘track my order’ and type your order number into the search bar. This will show you the progress of your order and its estimated arrival.

2. Can you Cancel Pretty Little Thing Orders?

If you forgot to order an item or need an additional item, size or colour, just place a new order with PLT for these. You can then return any items you don’t wish to keep for free. 

Pretty Little Thing Delivery and Returns 

If you are a regular shopper with PLT it would be useful to know if there are any ways that you can save on delivery costs. Our delivery and returns FAQs will tell you just that as well as how you can get delivery for a whole year and much more:

3. How Much is PLT Delivery? 

The cheapest delivery you can get is the saver delivery for £3.99 which takes 3-5 days to arrive. For UK Pretty Little Thing next day delivery it costs £5.99 and is guaranteed to arrive the next working day as long as you place your order before 10pm. To choose a delivery date of your choice this will cost £8.99 and you can choose a date up to 10 days in advance. Click and collect services are available if you won’t be in to receive your parcel by post. This takes up to 3 working days and costs £3.99. If you are looking for free delivery then we have a great range of free delivery codes here.

Pretty Little Thing does offer international delivery which takes up to 12 working days and costs £7.99. 

For those shoppers that love ordering from PLT, royalty delivery is definitely the delivery option for you. This comes at a one off payment of £9.99 for a whole year of unlimited UK delivery. This means If you place just 3 orders for the whole year, this already pays off the cost of the royalty delivery. You can checkout all the current free delivery options by clicking here to get savings of up to £9.99. We also currently have a 25% off plus free delivery code for Pretty Little Thing at the moment. Just click here to get this deal.

4. Does Pretty Little Thing do Click and Collect? 

Yes! If you’d prefer to collect your parcel at a time convenient for you or you won’t be in for a delivery slot, you can book your order for click and collect instead. This service costs £3.99 and will take up to 3 days for your parcel to arrive at your collection point. For the latest free click and collect options can be found here.

5. What is the PLT Returns Policy? Can You Return Pretty Little Thing Without Tags? 

For all UK orders, returns are free and we suggest getting proof of postage for if your package gets lost in the post on the way back to PLT headquarters. For clothing items, you can send them back as long as they are unworn and unwashed and swimwear and underwear must still have the hygiene seal. If you have ordered jewellery, beauty or accessories, these can’t be returned for hygiene reasons and shoes must only be worn indoors to be sent back. For all items, all tags must still be attached and items should all be returned in the original packaging. 

6. How Many Days Do You Have to Return PLT?

If you change your mind on any items you have ordered, just place them back in the original packaging they were sent in. You then have 28 days from the day you receive them, to return them. This is the same for international orders, you can return within 28 days of receiving your parcel. 

7. Are Pretty Little Thing Returns Free?

Yes! For UK customers all returns are absolutely free. You will find your Pretty Little Thing returns label in with your parcel or you can print a new one on the PLT website here.

8. When is the Pretty Little Thing Next Day Delivery Cut Off?

If you place your order before 10pm on the previous evening this will guarantee delivery for the next day. If you place your order after 10pm it will arrive on the second working day. 

How to Get a Discount on Pretty Little Thing 

PLT offer special discounts for NHS workers and students but don’t worry if these don’t apply to you. Just check out our FAQs below about all the different discounts Pretty Little Thing have to offer and how you can best use them:

9. Where to Add Discount Code on Pretty Little Thing?

Choose some items you love on the PLT website and add them to your basket. Head to the checkout and create an account before proceeding to the delivery page. Here, paste your code into the ‘coupon code’ box and the discount will be deducted from your total spend. For a full tutorial on how to use our Pretty Little Thing voucher codes head to our Pretty Little Thing Promo Code page or watch our Instagram reel

10. How Much Do NHS Get off PLT?

Any NHS codes and deals that come available will be displayed on our website. All you need to do is verify your status as an NHS worker and you will be able to use these deals on the PLT website. For more information on how to do this visit our PLT discount code page.

11. Can I Save on Pretty Little Thing as a New Customer?

If you sign up to the Pretty Little Thing newsletter you will not only be kept in the know about everything PLT including news, upcoming releases, sales and much more but you will also be sent a 30% off discount to use on your first order. When this deal is available it will be displayed on our Pretty Little Thing discount codes page where you can find out more. 

12. Can You Get Free Delivery on Pretty Little Thing?

Pretty Little Thing frequently releases free delivery codes for limited time frames so you have to be quick!. You can usually find these pinned to the menu of their website. The other place you can find these codes plus any other free delivery codes on offer is on our Pretty Little Thing voucher codes page. Here we will also tell you the date that it expires as well as if it has already expired so you know exactly how long you have to use it. 

13. My Promo Code Isn’t Applying to all Items In My Order?  

Typically sale items are not included in PLT promotions or some codes will only apply to selected items or ranges. For the codes on our website just click the ‘Terms’ drop down and this will tell you any extra details you need to know about the code and how to use it. 

14. How Can I Save Money on Clothes As a Student?

If you are a student looking to save on top fast fashion you have come to the right place. Student Beans is where you need to go first to verify your student status then you can shop til you drop on Pretty Little Thing while you save 25% every time. 

Pretty Little Thing New Stock and Clothes

Here’s some more information on what clothing PLT have to offer, how to get the right size every time and what to do if a piece you’ve had your eye on has gone out of stock:

15. When Does PLT Restock?

Popular and new in items are likely to sell out fast on the PLT website. Popular items are typically marked with a unicorn and will tell you about how many of that item were brought by others that day so you will need to order quickly to get your hands on it. You can also check the Back in stock category to see if an item you missed out on has made a comeback. 

16. What is Pretty Little Thing Shape?

The PLT shape range is specifically designed for ladies with an hourglass figure. This design ensures the best fit for hourglass curves in sizes 8-20

17. Are Pretty Little Thing Clothes True to Size?

Picking the right size when shopping online can be tricky. To help with this, just follow the Pretty Little Thing size guide that they have provided so you always get the right fit. This comes complete with a handy guide on taking your measurements as well as a measurement size guide and international conversions for all of their clothing ranges. 

Other PLT FAQs 

Here are some extra frequently asked questions on shopping savvy with PLT:

18. How to Get Gifted Items From Pretty Little Thing?

The Pretty Little Thing affiliate programme is popular with shoppers who have a blog, Facebook or Instagram. If you join their programme and are able to drive enough sales directly to PLT this can open up opportunities for gifted items when new lines or special promotions are released. For more information on receiving free clothes, see our Pretty Little Thing voucher codes page

19. Can you Buy Pretty Little Thing Vouchers?

Want to treat your gal pal or loved one to a PLT gift? Get a personalised gift card by choosing from three cute designs, adding up to £500 for them to spend and choosing a date and time you’d like them to arrive.

20. Do Pretty Little Thing Have a Live Chat?

For more detailed Pretty Little Thing customer service queries, they have a virtual advisor called Madisson to help with any order and refund questions you may have. She will be able to give you a more personalised answer and get to the bottom of your questions as quickly as possible. Alternatively PLT are very active on their social media channels for problem solving so you can always contact them through twitter, facebook or Whatsapp. Visit our PLT voucher codes page where you will find more ways to get in touch with them. 

With Pretty Little Thing you are sure to find an outfit perfect for any occasion and now you can be sure that you are getting it for the best price possible. We hope we’ve answered everything you need to know before choosing PLT and don’t forget to head over to our video guide for 3 more top tips on saving your pennies shopping Pretty Little Thing

By Sophie Watson, 8th June 2021