What Are Morrisons Delivery Charges for Elderly and Vulnerable Customers?

Morrisons has offered a phone-based Doorstep Delivery service for elderly, vulnerable and self-isolating customers who may find it difficult to shop online or visit a store. The delivery charge is not shown consistently across every public source, so the safest answer is this: some local directory listings show a £2.50 delivery charge for all orders, while other community listings and older Morrisons information refer to an optional £1.50 delivery contribution for elderly and vulnerable customers. Before placing an order, it is worth confirming the current charge directly when calling Morrisons.

Quick answer: how much does Morrisons charge elderly and vulnerable customers?

The clearest recent local authority-style listing I found states that Morrisons deliveries for vulnerable and elderly customers cost £2.50 for all orders. The Our Rochdale directory says customers can call 0345 611 6111, press option 5, and pay £2.50 for delivery. It also lists the page as last updated on 12 December 2025, which makes it one of the more recent public listings available. You can check the listing here: Our Rochdale Morrisons Delivery Service for vulnerable and elderly.

There is a caveat. Other sources show different wording. Ageing Well Southwark lists the Morrisons Supermarket Doorstep Delivery Service with a minimum spend of £25 and gives the cost as an optional £1.50 delivery contribution for elderly and vulnerable customers, with student delivery shown at £2 and standard delivery at £4.50. You can see that listing here: Ageing Well Southwark Morrisons Supermarket Doorstep Delivery Service.

That is why this is not a question where I would give one fixed national price without a warning. Ask the Morrisons phone adviser to confirm the charge before the order is placed.

What is Morrisons Doorstep Delivery?

Morrisons Doorstep Delivery is a telephone ordering service that was created to help people who may struggle to shop in store or use online grocery ordering. Morrisons described it as a telesales shopping service aimed at helping vulnerable and elderly people get the groceries they need. In its corporate update from June 2020, Morrisons said customers could order by phone, choose from essential groceries, and request other household essentials. The same update listed the phone number as 0345 611 6111 and said customers should select option five. You can read the Morrisons corporate update here: Morrisons Doorstep Delivery corporate update.

The service is different from sitting down with the normal Morrisons grocery website and booking a standard delivery slot. It is designed around ordering by phone. That makes it useful for people who do not use the internet, do not feel confident ordering online, or need help getting essential groceries to the door.

Why do different pages show different charges?

This is the awkward part, but it matters.

Morrisons’ own older corporate information said the Doorstep Delivery service was delivered free of charge by a colleague from the local store at that time. Later Morrisons corporate information about a Christmas Doorstep Delivery box said a standard delivery charge of £4.50 applied, with student delivery costing £2 and an optional £1.50 contribution for elderly and vulnerable customers. You can see that wording in this Morrisons corporate Christmas delivery update: Morrisons Christmas Doorstep Delivery update.

Local directories then add another layer. Our Rochdale shows £2.50 for all orders. Ageing Well Southwark shows an optional £1.50 contribution for elderly and vulnerable customers. An Age UK Wiltshire shopping options PDF says the Morrisons Doorstep Delivery service continues to operate, gives the phone number, and says charges and payment vary. You can view that document here: Age UK Wiltshire shopping options and grocery delivery list.

So, if you are helping an older relative or vulnerable neighbour, do not rely on an old saved note or a single directory page. Call and ask.

Who is Morrisons Doorstep Delivery for?

The service is aimed at people who may not be able to get to the supermarket easily. That can include elderly customers, vulnerable customers, people who are self-isolating, and people who are unable to shop in store. Age UK Wiltshire describes the criteria as vulnerable and/or elderly people who are unable to go shopping in store and live within about 10 miles of a Morrisons store. That same guide says payment is by card only and that prices vary. See the Age UK Wiltshire guide here: Age UK Wiltshire shopping options and grocery delivery list.

This does not mean every household will be eligible, or that the service will work the same way in every area. Local store coverage may matter. So will the person’s needs, address and the products available from the nearby Morrisons store.

How do you place a Morrisons Doorstep Delivery order?

The phone number shown across Morrisons and local directory sources is 0345 611 6111, with customers asked to select option 5. The Our Rochdale listing says calls can be made between 8am and 5.30pm. Check the latest directory information here: Our Rochdale Morrisons Delivery Service for vulnerable and elderly.

Before calling, it helps to have a rough shopping list ready. Keep it simple: milk, bread, eggs, potatoes, fruit, ready meals, pasta, cereal, toilet roll, cleaning products, pet food, or anything else that is genuinely needed. If the person has dietary needs, brand preferences or mobility issues at the door, mention that during the call.

Also ask these three questions before confirming the order:

• What is the delivery charge today?
• Is there a minimum spend?
• How will payment be taken?

Those questions are worth asking every time, because the public charge information is not completely consistent.

What can elderly and vulnerable customers order?

Morrisons’ June 2020 corporate update said phone customers could choose from a menu of essential groceries including milk, butter, eggs, potatoes, pasta, bananas, cornflakes and flour, and could also request additional household essentials. The Our Rochdale listing gives similar examples and also mentions chicken breast fillets, Diet Coke, sugar, chopped tomatoes, toilet roll, ready meals, broccoli and bread. You can compare those details on the Morrisons update and Our Rochdale listing: Morrisons Doorstep Delivery corporate update and Our Rochdale Morrisons Delivery Service for vulnerable and elderly.

In plain terms, it is best to think of the service as a way to get essential groceries rather than a full online supermarket shop with every product choice available. If something matters, such as lactose-free milk, soft food, low-salt items, pet food, medication-adjacent essentials or smaller pack sizes, say so during the call.

Is this the same as Morrisons online delivery?

No, Morrisons Doorstep Delivery should not be treated as the same thing as normal Morrisons online grocery delivery, a Morrisons Delivery Pass, or Morrisons Now.

Normal online grocery delivery is placed through the Morrisons groceries website or app. Morrisons Now is a faster grocery delivery service that Morrisons says can deliver in as little as 60 minutes in participating areas, with a £2.99 delivery fee and a £15 minimum order spend excluding delivery. Morrisons also says Delivery Pass charges still apply to Morrisons Now orders. You can check the latest Morrisons Now Help Hub here: Morrisons Now Help Hub.

The Doorstep Delivery service is more specific. It is phone-based and aimed at people who need extra help getting groceries.

Can carers or family members order for someone else?

Public listings do not give one universal rule for every circumstance, so this is something to confirm when calling Morrisons. In practice, a family member, neighbour or carer may be helping with the phone call, shopping list or payment details, but the order needs to be arranged correctly and safely.

Be careful with payment information. Age UK Wiltshire’s shopping guide notes that telephone grocery ordering usually involves paying over the phone by debit or credit card, and its Morrisons Doorstep Delivery entry says card payment only. You can check the guide here: Age UK Wiltshire shopping options and grocery delivery list.

If you are helping someone else, make sure they are comfortable with the arrangement and understand the cost before anything is confirmed.

Can Morrisons voucher codes help with elderly or vulnerable delivery orders?

Morrisons voucher codes are usually aimed at standard online grocery orders rather than phone-based Doorstep Delivery. If you are placing a normal online grocery shop, you can check our Morrisons voucher codes page before checkout.

If you are using the Doorstep Delivery phone service, ask Morrisons directly whether any offer can be applied. Do not assume that an online grocery voucher, app offer, Delivery Pass saving or Morrisons Now promotion will work on a telephone order.

How My Favourite Voucher Codes approaches Morrisons offers

When we list Morrisons offers, we try to make the useful details clear before you click, including the saving, minimum spend, customer type and any obvious restrictions. You can read more about our checking process on our voucher code testing process page.

There is also a charity benefit when you use My Favourite Voucher Codes. If we earn a commission from a qualifying link, it does not cost you anything extra. We donate 20% of our monthly profits to charity, with users helping choose the recipient through our monthly charity polls. You can read more on our charity page and About Us page.

Morrisons delivery charges for elderly and vulnerable customers FAQs

The simplest advice is to call before planning the shop around a charge. Ask whether Doorstep Delivery is available in the customer’s area, what the current delivery fee is, whether there is a minimum spend, and how payment will be taken. For elderly and vulnerable customers, those details matter more than chasing a saving that may not apply.

by Julian House on 27th May 2026