Frequently Asked Questions
Want to know more about the company before you shop? We’ve looked into some of the most commonly asked questions about the brand so you’ll have everything you need to know.
How To Redeem a Crocus Discount Code
Whether you’re shopping for professional gardening tools or vibrant summer bulbs to brighten up your garden, using our Crocus codes is nice and easy. Just follow these simple steps below.
- Select the code you want to use and the details will appear in an overlay on your screen.
- Click “Reveal and Copy Code” to activate and copy your code.
- The Crocus site will open up in a new tab - shop away!
- When you’ve picked up everything you need, click on the wheelbarrow icon to reveal your order summary.
- You’ll see a box next to your order where you can add your promo code. Simply paste your code in the box and click “Apply.”
- Your discount will be applied to your order - all that’s left is to click “Go to Checkout” to finish things off.
We’ve also put together a YouTube video on how to get the most out of our money off codes, so be sure to take a look for a quick and easy guide on how to save when you shop with us.
How Much Could I Save Using Crocus Promo Codes?
We love to show you exactly what sort of savings you’ll find when you shop with our deals, so we’ve put together a typical basket of our own using a 20% off code.
Geranium Showstopper Mixed Plug Plants - £24.99
Achimenes Snow Princess Bulbs - £5.99
Blackberry Oregon Thornless - £16.99
Brushed Copper Seed Tray - £27.99
Pack of 5 Bamboo Terracotta Pots - £4.99
(-20% discount code)
Total before discounts: £80.95
Total after discounts: £64.76
Total basket saving: £16.19
What is the Best Crocus Promo Code?
Our top team of bargain hunters are on the hunt every day for the best deals and discounts, so you can be sure that whenever you pay a visit to this page you’ll have all of the best offers available at your fingertips. Whether it’s seasonal savings, Crocus Club discounts, or exclusive codes, we’ve got them all listed here. The deals and discounts available will vary throughout the year, with the most common being 20% off selected lines, but keep your eyes peeled for savings of up to 40% off, especially when you shop the last chance to buy section!
Can I Use a Crocus Student Discount Voucher on My Order?
Want to brighten up your student halls? No problem! Students are welcome to make use of all the fantastic deals we have listed on this very page, and we’ll also let you know as soon as any exclusive student codes become available. Our top tip is also to sign up for sites such as Student Beans or UNiDAYS too, as many retailers will require you to verify your student status through these before you can claim any discounts.
Where Can I Find a Crocus NHS Discount Code?
Right here of course! NHS staff can take advantage of all the money-off codes on this page, and we also ensure we keep our eyes peeled for any discounts especially for health service workers. Should a Crocus discount code for NHS workers pop up, we’ll make sure you’re the first to know. We also recommend signing up for schemes such as Blue Light Card too, as this entitles all NHS staff, emergency service, armed forces and social care workers to exclusive discounts all over the web and the high street.
Is There a Crocus Over 60s Discount Code?
If you’re over 60, it’s always worth taking a look to see if there are any Crocus pensioner discount vouchers available, and we’ll make sure that they'll be listed right here on this page. In the event that we don’t have any over 60s discounts available, you can still make use of all the other money-off codes we have on offer.
Do Crocus Have Free Delivery?
We regularly keep our eyes peeled for any Crocus free delivery codes, it’s always worth making this page your first port of call before you shop! In the meantime, their products come with a flat delivery fee on all orders, so you can order as much as you need all for the same price.
Can I Buy a Crocus Gift Voucher?
Looking for the perfect gift for a gardening fanatic? Crocus have the perfect solution with their gift vouchers. Their
eVouchers will be emailed to your chosen recipient on your chosen date, and you can choose any amount between £5.00 and £400.00. Simply fill out the recipient details along with your message and add to your cart, and the voucher will be emailed to the lucky recipient on your chosen date.
Can I Send Flowers with Crocus?
On a similar note of fabulous gifts, Crocus offer a
florist service where you can send a loved one a bunch of beautiful blooms, straight to their door. Choose from expertly crafted bouquets or hand-packaged letterbox flowers, with designs put together exclusively for Crocus. Whether you choose the luxurious Queen of Roses bouquet, or the British Spring Tulip Medley letterbox flowers, you'll be sure to put a smile on someone's face. Plus, if you place your order by 5pm, you can enjoy free next day delivery!
Do Crocus Products Come With a Guarantee?
They do. Crocus are so confident about the quality of their plants, that they offer a
five year guarantee on most of them - be sure to look out for the stamp to see which products qualify. In addition, their florist bouquets come with a freshness guarantee of 5 days too, and certain flowers will arrive in bud to ensure they last longer. If your flowers don’t last as long as guaranteed, they’ll replace the bouquet free of charge for you. If you want to take advantage of the five year guarantee, it's advised you send a picture of the plant along with your order number to customer services and their team will assess your query. Just be aware that the guarantee doesn't cover plants that have been damaged due to improper care, airbourne pests/diseases or lack of watering.
Where Can I Read the Latest Crocus Reviews?
There are a number of ways you can check out Crocus reviews, but the easiest place to find them is on
Google and
TrustPilot. If you want to read reviews of specific products, you can find these on the website too - just scroll down to the bottom of the page and click on the “Reviews” tab.
10 Reasons Why You Should Shop With Crocus Garden Centre
So, what sets Crocus out from the rest of the online garden centres? Here’s ten reasons why they should be your first choice when you’re shopping for beautiful bulbs, the best gardening tool sets, and fabulous accessories for your outdoor space.
- Rated “Excellent” on TrustPilot, with an average rating of 4.4.
- 4-star rating on Google, with 83% positive feedback.
- They have over 20 years’ experience in the gardening industry.
- They have grown plants for the RHS Chelsea Flower Show gardens every year since the company launched in 2000.
- The gardens they've built and grown plants for have won 25 gold medals in the last 15 years.
- Their award-winning status means that they have provided plants for some of the UK's leading garden designers, including Tom Stuart Smith and Kim Wilkie.
- Awarded Best Gardening Brand at the Illustrious Direct Commerce Awards in 2018.
- As a company, they are highly conscious of their environmental impact, sourcing many of their plants from UK suppliers, shipping products in recyclable packaging and ensuring that waste water is collected and reused in their nursery.
- 5 year guarantee on their plants, as well as a 5 day freshness guarantee on their flower bouquets.
- Seasonal inspiration available all year round to help you get the most of your purchases.
What Delivery Options Are Available?
Crocus keep their delivery options nice and simple. They offer standard delivery which starts from £2.99 for seed-only orders or £3.99 for bulb-only orders. For all other products, there is a flat delivery fee of £5.99 no matter how much you order. Named day delivery is also available between Tuesday and Saturday, and costs £8.99.
When Will My Order Arrive? - Products marked as "in stock" are usually shipped within 5-7 working days, while house plants and bulbs take 2-4 days. Orders generally arrive within 3 working days once they've been dispatched. For named day delivery, this only applies to products that are in stock and are subject to availability and postcode restrictions. You can check whether or not they deliver to your postcode on the delivery page on their site.
What is the Crocus Returns Policy?
If you wish to return a product, the company advises you contact them first using the information below, regardless of your reason. You have 28 days to return items, but you must contact their customer service team within 14 days to advise them of your return. Orders must be returned in the same condition as when you received them, ideally in the original packaging. For faulty goods, you have 30 days to return them and you'll need to contact customer services beforehand. You can read the full returns policy over on their website.
Crocus Contact Information
If you need to get in contact with their customer service team, you can reach them by emailing customerservices@crocus.co.uk, or for florist enquiries, florist@crocus.co.uk. Alternatively, you can give Customer Services a call on 01344 578 000 - their lines are open 9am to 5pm, Monday to Friday. If you want to get in touch via post, their address is: Crocus.co.uk Ltd, Nursery Court, London Road, Windlesham, Surrey, GU20 6LQ.
You can also keep in touch with Crocus on their social media channels, which we've listed below.
Twitter
Pinterest
Facebook
Instagram
YouTube
Inspiration
Customer FAQs
Help Hub
Need to Know Guide for Shopping at Crocus
With so much choice available, it can be difficult to know where to start when it comes to choosing plants for your garden. However, Crocus offers plenty of advice and inspiration on what’s best for your garden, including the best bulbs to plant at certain times of the year and how to make the most of the space in even the tiniest of gardens. Whether you’re in the market for the best vegetable garden tools or some beautiful bulbs to brighten up your outdoor space, their site is packed with handy advice. To get you started, we’ve taken a look at some of their most popular plants that will instantly add some flare to your garden.
Foxgloves - Known for their distinctive tall and tubular appearance, foxgloves are the perfect addition to an array of wildflowers and come in a variety of colours, from vibrant pinks and purples to soft pastel shades. They have been known to reach up to 2m, so it's a good idea to plant them at the back of borders so that they provide a backdrop for lower growing plants at the front.
Peonies - Perfect for capturing the essence of summer, peonies are long lived flowers that will bring plenty of colour to your garden for years to come. By carefully selecting them, you can get up to an impressive 4-5 weeks of flowers, meaning you can enjoy their vibrant beauty for longer.
Lavender - One of the much loved plants in many of our gardens, lavender is an evergreen shrub that comes with a dreamy aroma and is perfect for attracting more wildlife - bees in particular - to your garden. They add a lovely, delicate touch to any garden but of course lavender is well known for its herbal uses too.
Clematis - The 'social climbers' of the plant world, clematis flowers are known for their bold and bright colours and for being incredibly versatile when it comes to creating displays in your garden. Choose from varieties that flourish beautifully in pots for smaller gardens, or glorious displays that climb over trellis and arches for the ultimate wow factor.
Conclusion - Pros & Cons of Shopping With Crocus
Crocus certainly have an impressive selection when it comes to the plants they have available, so it’s perfect for anyone wanting to bring some variety into their garden. Additionally, their selection of tools, pots and accessories is equally as impressive and brings everything you could possibly need, whether you’re planning a garden makeover or just shopping for next season’s plants. As suppliers for the RHS Chelsea Flower Show, their reputation for quality and choice is instantly apparent, while their four star reviews on TrustPilot and Google indicate that they have a reputation for great customer service too.
