Frequently Asked Vidaxl Questions
It seems like they have something for everyone. Vidaxl believe in a big range at good prices, so when you shop with them you know you’re getting good value. They currently have a four star rating on Trustpilot, so you can shop with confidence knowing that you’ll get great value for money as well as strong customer service. And with Vidaxl discount codes, you could get everything you want for less.
Do Vidaxl offer free delivery?
Yes, in fact everything on the Vidaxl website, no matter how big or small the product is or how much or how little you spend, they will ship your order to you without you having to incur any delivery costs. This means that you won’t have to use any Vidaxl free delivery codes, but with delivery fees no doubt factored into the item costs instead, there are still plenty of ways you could save money here.
How long will my order take to arrive?
Every product page has an estimated delivery time on it, so you will roughly know how long it will take for Vidaxl to dispatch and how long it’ll take to arrive through the post or by courier. Generally speaking, bigger and heavier items will take longer to deliver. After dispatch (which is normally 2 working days after payment is received), you will get an email with a Track and Trace link as well as delivery information, so you can keep an eye on your order every leg of the journey. Typically, items take 4-5 working days to arrive after they’ve left the warehouse.
Do they have a sale section?
Whilst they do have a few ‘deals’ pages, there isn’t a dedicated sale section with items on a permanent markdown. For some individual items there can be the odd reduction in price, but there isn’t one simple and easy place to go on the website to see the best deals. They do have a general deals page, and a dog food deals section too, as well as a few items on ‘auction’ which you could pick up for cheap. But in terms of savings, the best way to get money off a great range of products is by using our Vidaxl promo codes.
Do Vidaxl do any special offers?
As well as the deals already mentioned, they do have some regular offers, like the daily deals and weekly deals. If you’re signed up to their newsletter you’ll be among the first people to be notified what item is on special offer for one day only, and what is available for a reduced price for one week. Past offers have been varied, ranging from rain coats to pop up gazebos, so anything could be discounted. Additionally, if you sign up to their newsletter, you could receive a £5 discount on your next order.
How do I use Vidaxl discount vouchers?
Thankfully, they’re simple to use. First, just decide which one of our offers you want to take advantage of. Then, once you’ve made your mind up, hit the ‘Get Code & Open Site’ button below the offer you’ve chosen. Then, once you reveal the code, it’s copied into your clipboard and the Vidaxl site will open up. Just do your shopping like normal and when you get to the checkout, tick the box that asks ‘Do you have a coupon code?’. Once you tick it, simply paste your money-saving code into the box that appears and hit the ‘apply’ button. Provided the code hasn’t expired or been used by you before, the discount will be applied and the savings deducted from your total.
What is their Returns Policy?
If you want to return an item for any reason, you have a 30 day cooling off period in which to decide, which starts the day you receive your order. If your product is damaged or incomplete, then contact the customer service team first to see how they can help. If you simply want to return the product because you don’t like the look of it in person or you’ve simply changed your mind, you can send it back provided it’s not been used and still in its original packaging. To start the returns process, log into your account and find the order information. Once you’ve found the product you want to send back, hit the ‘return’ button next to it. Select a reason for your return and leave a message for the customer service team and they’ll get back to you to discuss your options. In all likelihood, you will have to pay for return postage.
How do I contact Vidaxl Customer Services?
If you have a Vidaxl account, you can get in touch with them via that, or alternatively you could email firstname.lastname@example.org. Unfortunately, for UK customers, live chat and telephone functions are not yet available if you wanted an immediate response or wanted to talk to someone over the phone.
Your Need to Know Guide to Shopping at Vidaxl
Home Furniture – Vidaxl have a huge range of furniture, covering every room in the house. Every design is exclusive to Vidaxl, they have indoor furniture and outdoor furniture, ranging from staples like coffee tables, dining tables and garden chairs to some more unusual items like poker tables, drinks globes and tiltable artist tables. Many of Vidaxl’s products are made from upcycled and recycled materials like reclaimed woods, some great examples being a TV stand and a vintage-style storage box.
Pet Care – As well as offering a range of dog and bird foods, they also have a range of essential pet products like leads and dog cages as well as more unusual items like reptile & amphibian habitat accessories and dog swimming pools. They also have a wide range of cat trees with scratching posts to treat that feline friend in your life.
Toys & Games – Incase you’re suddenly cooped up inside, Vidaxl have a great range of toys, games and puzzles that are suitable for the whole family. From poker sets to play houses to 3D puzzles, there’s plenty of options to choose from to get your non-digital entertainment fix. And as for digital, they also sell a range of console games too.