Everything You Need to Know About Online Shopping at Debenhams

Debenhams is one of the UKs most famous department stores bringing you everything from fashion, beauty, lingerie, homeware, kidswear and much more at great value prices when you use our Debenhams voucher codes. Now that Debenhams has advanced into an online only retailer, you can shop till you drop 24 hours a day from all your favourite brands from Urban Decay to YSL, Dorothy Perkins and Boohoo. But how different is the online shop to the physical highstreet store? Whether you are looking to shop for bridesmaids dresses or a new eyeshadow palette, at Debenhams you can order it all. If you want to find out everything you need to know about the online store including what brands you can find online, whether you can still use your beauty club card and the full low down on returning any unwanted items to make sure that you get the best shopping experience possible check out our guide below.

Debenhams Online Shopping

Here are the ins and outs of how you can shop with Debenhams and what they offer:

Can I Still Order From Debenhams Online?

Absolutely! Debenhams is now an online only business where you will find a department style one stop shop for all things fashion, beauty, homeware and sports. You can shop from the comfort of your own home whenever you like and find and order exactly what you want within just a few clicks. Don’t worry all of Debenhams’ most popular brands like Urban Decay, YSL, Blue Vanilla and Dorothy Perkins are all still available and you can still earn through all of your Debenhams rewards that you previously used in store.

Is There a Debenhams App?

If you have registered for a debenhams credit card you can download the debenhams card app that is available on apple and android devices. This allows you to manage your account and make shopping easier on the go from absolutely anywhere. View your latest balance and remaining credit, make a payment, set up or manage your direct debits, manage your statements and easily get in contact with Debenhams all through the secure mobile app.

What Brands do Debenhams Sell?

Within Debenhams, you will find that it stocks its own brand items and also lots of other designer and high street brands across fashion and beauty. These include Boohoo, Burton, Misspap, Nasty Gal, Urban Decay, YSL, Monsoon and much more. This makes it easier to shop exactly what you want whether you are looking for occasion wear, sportswear or something casual.

Can I Track my Order on Debenhams?

Whether you are needing a speedy delivery or not, it is always helpful to know exactly where your parcel is and when it is expected to arrive. If you ordered your delivery before the 12th April you can check out this FAQ section to help. If you ordered after, just use the customer service page where you will find some handy FAQs to help with any queries or you can add your email address and order number into the track your order box and you can see the status of your delivery. You will be unable to track your order if you have purchased furniture or you have brought an item from another retailer that is sold through the Debenhams website.

Ways to pay

Want to split your payment or use your reward points to pay? See all of the payment and rewards FAQs below:

Can you Cancel Debenhams Credit Card?

If you would like to close your debenhams credit card account, you can sign up for the online account manager where you can view your purchases, make payments and manage your direct debits anytime, anywhere.

Can I Use PayPal on Debenhams?

When you place an order on Debenhams you can use Visa, Visa Debit, Mastercard, Maestro, Electron or American Express to pay. When you checkout you will need to enter your card details and the payment will be processed straight away.

What is Debenhams Beauty Club Card?

The Debenhams Beauty Club Card is for those who love to shop for all things health and beauty and want to earn while they shop. The card is an exclusive loyalty scheme where you collect 3 points for every £1 you spend on fragrance, beauty and electricals. When you have earned 500 points, you will get a £5 voucher that can be used as a full or part payment on something you love!

Debenhams Returns Policy

Now that Debenhams is exclusively online, you will need to know some more information about how to send back an item if it wasn’t for you. Here are some tips on mastering the Debenhams returns policy:

Are Debenhams Returns Free at the Post Office?

Yes, one way of returning your online order from Debenhams is to use Royal Mail. all you need to do is head to your local post office and you will receive your refund within 14 days. Debenhams does have a free returns policy that you can use if your parcel weighs less than 5kgs and fits within the sizes for a medium postal box.

Can You Do a Debenhams Return Without Tags?

Under the Debenhams returns policy, if you’d like to return an item and it is not faulty then it needs to be sent back in an unworn, unwashed and unused condition and any original tags and labels will need to be still attached to the garment. You also are unable to exchange your items without tags and will need to place a request for a reorder or return.

Can You Return Perfume to Debenhams?

Typically if your item is in unopened and fully resalable condition then you can return it within 28 days however in the Debenhams returns policy it states that beauty products can’t be returned due to hygiene reasons. This includes makeup, skincare, bath and body and fragrances.

Now that you have some extra knowledge about returning any unwanted Debenhams items, what brands you can get your hands on and what rewards are still valid to use, you can shop with confidence at Debenhams and maybe even grab yourself a bargain. Don’t forget to visit our Debenhams voucher codes page and if you happen to be on the hunt for a new washing machine our previous AO.com blog has the top tips for you.

By Sophie Watson, 4th September 2021